Delivery and Packaging

The cost of delivery and packaging is £12.50 and we deliver throughout mainland UK.

Following your order, you will be directed to a Thank You page that will tell you when we expect your order to arrive.

If you order by 10.00am on Monday we can usually deliver your order to you on the Thursday of that week (or Friday if that is your preferred option). Orders placed after 10.00am on Monday will be delivered the following Thursday (the week after). Very occasionally we have to ask you to wait a little longer due to lack of availability of certain items. We will always offer you the chance to be refunded if you are not happy with the length of wait.

If you are not going to be in on the date or time of delivery then you can select ‘leave in a safe place’ with our courier or for it to be left with a neighbour. If the delivery day does not suit you, please contact us and we can try to arrange a different day that works for us both.

At Primal Meats we are always looking for ways to reduce our impact. We are pleased to introduce our returns process, enabling you to return the insulating wool liners and even unwanted ice packs to us for reuse.

Please collect the packaging from at least two orders before using this service.  The maximum weight that can be sent is 10kg.

Use our returns portal to get your QR code (or label if you have a printer) and take your parcel to one of the 7500+ CollectPlus locations throughout the UK.

Thank you for your help and support.

We will send you a ‘completed’ e-mail on the day the meat is collected from the farm shop, this will remind you your box will arrive the following day.

We have taken a great deal of time and effort supplying you with sustainable, nutritious, high-quality meat and we don’t want to let the side down when it comes to getting this meat to your door.

We have tried and tested nearly all the UK’s main couriers and chosen the service that is the most reliable, the cost of this is slightly higher than many of the most competitive companies, however, we feel it is a ‘false economy’ and an unacceptable waste of an animal’s life when a box gets lost (up to 10% in some cases).

We will do everything we can to ensure the meat arrives at your door.

Your box should arrive between 8.30am and 6pm on the day of delivery. Please contact us in the unlikely event your order does not arrive by 5.30pm. Contact us on the ‘chat’ function (quickest), [email protected] or by calling us on 01989 567663/07966 932858. Please have your order number to hand.

We appreciate you supporting our business and helping encourage farmers who farm in a way that supports a healthy planet and protects animal welfare. Genuine 100% grass fed meat is hard to secure as there are only a small number of farms in the UK rearing to these standards – our aim is to convince more farmers to convert by showing them there is demand, that’s the critical role YOU play.

We are a small business and these animals are currently scarce. We have the incredibly difficult task of trying to guess what customers may want, a month in advance and ensuring you get it fresh without wasting a scrap of this precious meat.

To make the business work, the butchery (hub) collects the orders by Monday and does all the cutting over Monday and Tuesday. We also work with a small but fantastic pastured and organic chicken supplier that only slaughters once a week and a wild game supplier that provides all our amazing genuine wild protein and sends it to our hub to add to the orders. All the orders are completed and packed on Wednesday to be picked up by DPD in the late afternoon. They will then be delivered to you on Thursday.